You have 30 days after receiving your item to request a return.
- Items must be in the same condition as received (unworn/unused, with tags if applicable) and in original packaging.
- You’ll need the receipt or proof of purchase to qualify.
- Contact us at SUPPORT@INGNOK.COM (include your order number, name, and item details) to request a return.
- If your return is accepted, we’ll send you a return shipping label and instructions for sending your package.
- Items sent back without prior return request will not be accepted.
Inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.
The fastest way to exchange an item is to return the original item first. Once the return is accepted, place a separate purchase for the new item.
- We’ll notify you after receiving and inspecting your return, confirming if the refund is approved.
- Approved refunds will be automatically issued to your original payment method. Note that banks/credit card companies may take additional time to process and post the refund.
For any return, exchange, or refund questions: SUPPORT@INGNOK.COM
